Terms & Conditions
Welcome to Tasawwur.ae!
By accessing or using our website (tasawwur.ae) and related services, you agree to be bound by these Terms and Conditions. Please read them carefully.
1. Use of the Website
- You must be at least 18 years old to make purchases on our website.
- By using the site, you confirm that the information you provide is accurate and complete.
- We reserve the right to refuse service, suspend accounts, or cancel orders at our discretion if fraudulent or abusive activity is suspected.
2. Products & Orders
- All products shown on Tasawwur.ae are offered and sold directly by us.
- Product descriptions, images, prices, and availability are provided as accurately as possible; however, minor variations may occur.
- Orders are subject to stock availability and confirmation of payment.
- We may cancel or amend an order in the event of pricing errors, stock shortages, or suspected fraud.
3. Payments
- Payments must be made through our approved payment gateways or other methods specified at checkout.
- All prices displayed are in AED and inclusive of VAT (where applicable) unless otherwise stated.
4. Shipping, Returns & Refunds
- Shipping options, delivery times, and fees are detailed on the checkout page or in our shipping policy.
- We accept returns or exchanges in accordance with our Returns & Refund Policy.
- Refunds will be processed once returned items are inspected and approved.
5. Intellectual Property
All content, logos, trademarks, designs, and images on Tasawwur.ae are the property of Tasawwur.ae or its licensors. You may not reproduce, distribute, or modify any material without prior written consent.
6. Limitation of Liability
While we strive to ensure the accuracy of information and the proper functioning of our site, Tasawwur.ae is not liable for losses or damages arising from the use of our website, products, or services, except as required by UAE law.
7. Governing Law
These Terms & Conditions are governed by the laws of the United Arab Emirates. Any disputes will be handled exclusively by the competent courts in Dubai, UAE.
Privacy Policy
Your privacy is important to us. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with Tasawwur.ae.
1. Information We Collect
- Personal Information: Name, email address, phone number, shipping/billing addresses.
- Account Data: Login details, purchase history, and communication preferences.
- Payment Data: Billing information processed securely through our payment providers.
- Device & Usage Data: IP address, browser type, location data (for analytics and security).
2. How We Use Your Information
We may use your information to:
- Process and deliver your orders.
- Provide customer support and respond to inquiries.
- Send updates about your orders, promotions, or new products (you may opt out).
- Improve our website, products, and services.
- Comply with legal, tax, or regulatory obligations.
3. Sharing of Information
We may share your data with:
- Payment processors and logistics/delivery partners.
- IT service providers that help operate our site.
- Legal authorities, if required by law.
We do not sell, rent, or trade your personal data to third parties for marketing purposes.
4. Data Security
We implement appropriate technical and organizational measures to safeguard your information, including SSL encryption, secure servers, and restricted access.
5. Your Rights
You have the right to:
- Access, correct, or update your personal information.
- Request deletion of your data (subject to legal requirements).
- Withdraw consent for marketing communications.
- File a complaint with a data protection authority if you believe your rights are infringed.
6. Cookies
Tasawwur.ae uses cookies to improve site functionality and enhance your browsing experience. You can control cookies through your browser settings.
7. Changes to this Policy
We may update these terms from time to time. Any changes will be posted on this page with an updated effective date.
Effective Date: 22/09/2025
